A Google user
Recharging via voucher is incredibly unintuitive as there is no option to choose or verify WHAT you want to recharge before you are presented with an OK screen. Meaning that it most likely topping up the call plan by default, meaning lots of irate customers visiting the Optus shop to get their mis-handled voucher switched to the data they were trying to top up instead! For the sake of a simple UI change/addition you could eliminate a host of customer issues. Please fix it!
34 people found this review helpful
Optus Mobile Pty Ltd
August 1, 2023
Hi there, thanks for taking the time to leave a review. We are sorry to hear about the poor experience you have had with recharging and would like to investigate further. Please contact our Social Media Care Team via our Facebook (Optus Help) or Twitter (@optus_help) pages with some more details, so we can assist -Talia
View Crew
Once good, now horrible. The app is clunky, I keep having issues, like menus disappearing. Support teem takes hours to respond, and then leave the chat in 10 minutes if you happen to be busy. And in the end said they couldn't help and to reinstall the app. To downgrade my plan it was a massive process, took all afternoon. With competitors it takes a couple clicks. Will be leaving optus shortly.
11 people found this review helpful
Optus Mobile Pty Ltd
October 31, 2022
Hi there, I'm really sorry to hear that you've experienced issues with Optus. We're constantly working on improving the My Optus app and I will ensure your feedback is taken into consideration. Thanks - the My Optus app team
Raquel Sazuma
Won't let me log into my account. Whether I try to re-register or reset my password, I get stuck in a loop of entering the one time code, and then not being able to log in again. Went to an Optus store and they had no idea what was wrong. When I logged into their desktop in the store, all of my information was there. It's not even just the app that isn't working, it's also my phone's browser and the desktop version as well. My phone is up to date and the app is up to date. Horrible, 0 stars.
5 people found this review helpful
Optus Mobile Pty Ltd
April 17, 2023
HI Rocky, That's definitely not the way it is meant to work - we're sorry! We're going to need to do some investigation to see what is happening for you . Can you send us an email to myoptus@optus.com.au with some service details with a copy and paste of your review here and i'll get someone on to it. Ben