Blue Connect Mobile NC

4.0
1.08K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Blue Connect Mobile lets you securely connect to your Blue Cross NC health plan to access clear, easy to understand information about your benefits. This can help you manage costs and make better health decisions. Best of all, it's simple to use and convenient.

Features:Ā 

* Simplified login through device-native Face Authenticationā„¢Ā and Fingerprint IDā„¢
* Digital version of member ID card
* Real-time claims status details and member spending towards deductible and out-of-pocket limits
* Helpful tools including provider search, urgent care finder, medical procedure cost estimator, and PCP selection tool for members to make informed choices
* High-level coverage and benefits summary
* Access to digital documents, including EOBs, member letters, plan materials and monthly invoices
* Access customer support through click-to-call, in-app messaging and Live Chat.
* Update contact preferences
* Securely pay a monthly premium and view payment history
* Single sign-on access preferred third-party vendors

Please note, not all features are available for every Blue Cross plan member*
Updated on
Mar 18, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and Device or other IDs
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.0
1.05K reviews
Kendall Pegg
September 30, 2023
Seems like they are always having issues with the app especially with deductable. Constantly a problem logging in and having to reset my password. Like they used their production environment for testing new updates instead of a staging environment. Keep my passwords in a secrets keeper and a second option so I know what it is supposed to be.
1 person found this review helpful
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BCBSNC
October 13, 2023
Thank you for sharing your experience with us! We have recently upgraded our "Forgot username or password" process to serve you better. If you are still running into issues logging in though, please contact Web Support at 888-705-7050. Thanks!
A Google user
April 7, 2020
Ok app. Tends to freeze and shut down. Lately it won't even sign in. I usually end up going to the website. I ended up changing insurances. The app freezing was a huge drawback. Another issue was payments. Through the phone system you could pay with check, debit or credit. The app only supported checks and credit. For us on a budget using debit is how we manage. It didn't store payment info. either so you always have to re-enter which is frustrating and time consuming.
27 people found this review helpful
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BCBSNC
May 7, 2020
Thank you and we appreciate your feedback regarding our app. Is there something we can do to get 5 stars? Please let us know. You can contact us via email or chat by going to Bluecrossnc.com. And you may contact our team of Representatives by dialing 1-888-206-4697. Customer Service hours are Monday - Friday 8:00 a.m. ā€“7:00 p.m. ET
A Google user
August 29, 2019
Worked really well when I first installed the app. The app was updated quicker than the website and was easy to use. After about a week though, it no longer recognized my username or password even though it worked with my online login. Tried several times to uninstall and reinstall, hoping that might fix the problem, but it never changed and just uninstalled it permanently.
2 people found this review helpful
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BCBSNC
April 3, 2020
We apologize for the inconvenience and apologize for the delayed response. This issue has been resolved by our team. If you need help with anything, please do not hesitate to contact us at +18882064697. You can contact us via email or chat by going to Bluecrossnc.com. Customer Service hours are Monday - Friday 8:00 a.m. ā€“7:00 p.m. ET.

What's new

Weā€™ve updated the Blue Connect Mobile app with enhancements and bug fixes. To have the best app experience, turn on automatic updates.