Justin
App is slow and laggy for every action. Searching, opening item pages. It's a 1-3 second delay after each click/tap which makes you think you didn't press it correctly and then you go to press again and the page shifted and then you press something you didn't want. I have a current flagship phone, so it's not the lack of phone performance. Overall, the app is fine and helpful, but just needs to be sped up.
3 people found this review helpful
Ben C
Garbage app for the last year and a half now. Even after the update I just got today. It's still a slow pile of, well, you know. Had to order a TV I wanted online since our local store didn't have the one I wanted. Not driving 200 miles to the next closest store. It took 45 minutes to do a simple friggen task. You tap, and you will be there a while. It's like watching paint dry trying to do a simple task. In the end, the TV was destroyed by Fed-Ex. JUST WONDERFUL. Local store purchases only now.
8 people found this review helpful
Chris Cabuzzi
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This holiday season, I decided to give the app another try after years of not using it. It seemed to work fine until today. It works fine until you decide to check out, when your cart shows empty. You can go back to the item and add it again, which briefly shows your cart total double in cost, but when you actually go to the cart... empty. The app had an update available, which I'd hoped would fix it, but no. Cart still empty.
137 people found this review helpful
Best Buy, Inc
December 18, 2019
Hi Christopher, thank you for bringing this to our attention. We can understand how someone may become upset with receiving excessive communication. If you could, we would like to have you email us at ReviewSupport@bestbuy.com so we can gather additional details about your experience. Thank you for your time.
-Bob
Best Buy Support