My Medibank
4.5star
19.5K reviews
500K+
Downloads
Everyone
info
About this app
Better health means being better informed.
Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.
You can also use the Medibank app to:
• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.
To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
Our refreshed app makes it easier to log in with your fingerprint or PIN and check your cover details, keep on top of your extras limits and waiting periods, and find your nearest Members’ Choice provider and Medibank stores.
You can also use the Medibank app to:
• Make a claim.
• Update your account details.
• Request and download tax documents.
• Connect leading health and fitness apps to track steps, exercise, meditation, and sleep to earn Live Better Points.
To use the updated App, you’ll need to be a Medibank health insurance member. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
4.5
19.2K reviews
Matthew Uliana
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August 11, 2023
Clunky, unreliable, interface is not good. Text for the messaging part is really small and hard to read, and the last time I use it the app kept crashing while I was trying to have a conversation with someone. The automated response system is TERRIBLE ("Help making a claim" "Sorry, I don't understand what you're saying" 😡). Worst part is that there's no option for doing it through the website. So bad it's making me want to drop Medibank.
5 people found this review helpful
Medibank Private Limited
August 11, 2023
Hi Matthew. We're sorry to hear you've had some trouble chatting with someone via the Messaging service. If you still need assistance, please do reach out to mobile.feedback@medibank.com.au
You can also use the Messaging service through the website by clicking 'Message us' here: https://www.medibank.com.au/contact-us/
- Grace
Glen Denning
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March 25, 2024
Slightly easier than the Web page for some things, but there is no biometrics! user & password every time! Can't seem to accessed login settings page, can't get past authentication 🤷 Inundated with annoying pop ups that you must individually acknowledge/refuse when all you want is to access you bloody card.... An app is supposed to be convenient not waste a of time or deplete my patience. I might tolerate this if was free but is isn't! I pay for this via my membership, pick up you game! 😤😡
5 people found this review helpful
Medibank Private Limited
March 25, 2024
Hi Glen, thank you for your feedback. You can access biometrics by going to Me > Settings > Device authentication. We will continue to improve My Medibank and appreciate your patience and support. If you need further assistance please feel free to reach out to us at mobile.feedback@medibank.com.au. Thank you. -Dan
Stefanie Yates
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February 14, 2024
Changed my rating to 1 star after emailing back & forth with Jess. Absolutely pointless emailing them about issues. NO HELP NO SUPPORT. WELL DONE MEDIBANK!! It's not just about points Jess, it's about how the app doesn't work & sync with Google Fit like it should 🤦♀️🤦♀ Useless after they changed the live better app to be a part of the Medibank app. It's constantly coming up with "something went wrong call the number". You can't access your points when you want to transfer them into rewards.
9 people found this review helpful
Medibank Private Limited
February 18, 2024
Hi Stefanie, thank you for your feedback. We are sorry to hear this has been your experience. We are currently working to make improvements to our tracking for our members due to feedback we have received regarding this. We would recommend keeping an eye out for these updates in the future. - Jess
What's new
We thrive on improving our member experience. With the latest version of the app:
• We're providing tailored help topics and FAQs for common issues for login and registration to help members self-serve
• We've update copy on the communication preference centre
• Fixed some annoying bugs
• We're providing tailored help topics and FAQs for common issues for login and registration to help members self-serve
• We've update copy on the communication preference centre
• Fixed some annoying bugs