Jeannette Perry
This app doesn't work. Thought it would be nice to take the ferry. Won't allow to purchase tickets. Doesn't seem to have a full schedule. There are only 1-2 ferries per day from my location. Who leaves work by 3pm in Manhattan? App doesn't seem to recognize my location. Would be nice if they had an interactive map of ferry routes and shuttle bus routes. This app doesn't have much in it. What it does have, doesn't seem to work well. Uninstalling now.
1 person found this review helpful
Bytemark, Inc.
November 2, 2023
That doesn't sound right! Can you give us more information at wecare@nywaterway.com so that we can investigate?
Beatriz Castro
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**Update: NY Waterway and Bytemark spent two weeks figuring out what was causing this issue and followed up with me directly. Happy to report the app works again and my tickets were not lost. ** After the update, I have not been able to login or pull my previously purchased tickets. I've had to resort to buying paper tickets again which are more reliable at this point. Waiting to hear back from the customer service team on the login issues.
Bytemark, Inc.
July 19, 2023
That doesn't sound right! Can you give us more information at support@bytemark.co so that we can investigate?
Thank you
Jan Courtain
Horrible. App would not let me complete my transaction. Tried it 20 times on one phone, tried it 5 times on another. Would not continue after entering my card information. Ferry personnel were not helpful at all, just kept repeating 'you have to download the app' which I had. They let us ride to our destination, but the experience was terrible & frustrating.
13 people found this review helpful