Mory Garfinkle
The new version of this app works reasonably well, but I've been to a number of locations that don't have their register system running correctly to scan the app. This needs to be a mix of the old version with self check-in, and the new version by scanning a qr code on the receipt. It should recognize the items sold and give you points for every dollar spent, similar to the Dunkin, Starbucks, or Wawa apps.
Tek Nik
Rewards keep disappearing!! I did have one reward, along with the spring free ice reward. We went for the free ice, and planned on saving the other reward, since it wasn't expiring for a bit. (Keep in mind I lost rewards between seasons) Needless to say, both my rewards disappeared, and I never got credit for my last 2 visits. The locations I go to, the people are great. The app is a constant source of frustration!
67 people found this review helpful
A Google user
the app doesn't always load properly. I go to Rita's frequently and spend a lot of money there. So I end up without a reward. Also I wish it was like the punch card and it would give you the amount of purchases you buy to receive your next reward. example each time I go I buy my kids at least 4 separate things and then the large containers to take home and it's the same amount whether you buy one item or ten.
67 people found this review helpful
Hi, Sheina, we are so sorry to hear you experienced trouble and appreciate you bringing this issue to our attention. We understand that you had a poor experience and we would like the chance to make things right if possible. Please send us a private message at ritasice@rlvt.net so we can look up your account and troubleshoot further. Thanks!