michael smith
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Every time I try to log in I have to change my password even if I was online two minutes previously. This has been going on for over a year . Barclays have not been able to solve the problem and just give the runaround. One star is too much. It is now 4 months later. I've called every few weeks and get the same story, that something will be done. Numerous files have been set but same result, nothing. It deserves zero stars. It's time to move on.
64 people found this review helpful
Barclays US Bank
December 16, 2023
Hi, Michael. We're sorry to hear the app is causing technical difficulties. Would you be able to delete and re-download the app from the play store? This can sometimes work as a quick fix for an app that crashing. Let us know if this helps. Thank You, Alicia
J. Nieves
Horrible login process! It's pure luck if it works or not. Constant error messages, whether putting in your credentials or biometric. I just un-installed, re-installed, and still couldn't login in. It is the most surprisingly useless app, especially from such a prominent company. I just un-installed for good, no more wasting time on this one!
126 people found this review helpful
Barclays US Bank
February 1, 2024
Hi, J. We're very sorry for your experience with our app. Please contact our social media team via Facebook or X (previously twitter), so we may document your feedback. In your message you can mention that the App Review team have asked that you get in touch. Many thanks, Danica
https://www.facebook.com/BarclaysBankUS/
A Google user
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Originally the app worked well; was quick on login, easy to use, and accurately/ promptly updated my transactions and payments. Now, the app takes an extended time to open, an extended time during login, stalls, crashes, and doesnt promptly update transactions or payments, causing the balance to reflect a number that doesn't accurately show all charges vs payments. Hopefully these bugs will be corrected soon.
91 people found this review helpful