myCigna

2.6
17.1K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The myCigna app gives you a new and improved way to easily access your important health information. You must be a Cigna customer to use the secure myCigna mobile app. Features available are based on the coverage you have with Cigna.

ID Cards
• Quickly view ID cards (front and back)
• Easily print, email, or share from your mobile device

Find Care
• Search for a doctor, dentist, pharmacy or health care facility, from Cigna's national network and compare quality-of-care ratings and costs

Claims
• View and search recent and past claims

Account Balances
• Access and view health fund balances

Pharmacy
• View and refill your prescriptions right from your mobile device
• Update billing and shipping preferences

Coverage
• View plan coverage and authorizations
• Review plan deductibles and maximums
• Find what’s covered under your plan

Wellness
• View goal activity and awards

Languages Supported
• Spanish and English

About Cigna

More than just a health insurance company, Cigna is a global health service company--dedicated to helping the people we serve improve their health, well-being and sense of security. We make this happen through a broad range of integrated health care and related plans and services, and proven health and well-being programs that are targeted to the unique needs of our customers, clients and partners.
Updated on
Mar 22, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Photos and videos and Audio
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.5
16.6K reviews
Paul W
March 8, 2024
I understand you only made $20B in profits last year and can't afford to hire an app designer but this is terrible. The app is very slow, information and phone numbers for many providers are out of date, setting up biometric is annoying and if you ever log in without the fingerprint, it removes biometric and you have to enable it again. When it works it's okay.
39 people found this review helpful
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Cigna
June 28, 2023
Hi Paul. I can check into your app log in issues and can also help you locate in network providers for you. Please email me at LetUsHelpU@cigna.com and include your Google Play handle. We're always here to help. -Carrie
Arya Pourtabatabaie
February 2, 2024
It asks you to put in your password every time which is not only inconvenient but also unsafe. A healthcare app needs a biometrics based login flow. I also got locked out of my account because the two step verification didn't work. Getting the message "a verification code has been sent to ." clearly indicating that it hasn't been able to pull up my email and that no code has been sent. Very poorly made software. I would say avoid jobs with Cigna as part of their "benefits" if you can.
50 people found this review helpful
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Cigna
February 2, 2024
Hello Arya, we would be more than happy to troubleshoot the issue you are having with being locked out of your account. Please email us at LetUsHelpU@Cigna.com and include your Google Play username to be connected with a customer care advocate. Thank you, -Mark
david millard
January 5, 2024
the app is broken and designed poorly. when I click on claims, it tells me the provider directory is offline and to try again later. so the 2 of the main functions are completely inaccessible. the login screen is the worst. it does not remember you. it does not offer biometric. it's even disabled autofilling the username and pw. the worst part is that they no longer provide hard copy id cards, so it looks like I'm forced to use it now. I hope you consider fixing it.
90 people found this review helpful
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Cigna
January 5, 2024
Hello David. We would like to connect with you to investigate the app issues you are experiencing and assist in any way we can. Please write to us at LetUsHelpU@cigna.com and include your Google Play username to be connected with a customer care advocate. Thank you, -Mark

What's new

Minor enhancements and bug fixes