Marcel | VTC | Chauffeur Privé

3.3
2.11K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Discover Marcel, your 100% French car reservation platform with private driver, which allows travel for professionals and individuals in 65 cities in France. Book your VTC driver immediately or up to 45 days in advance. You know the price of your trip in advance and you choose the precise time of your departure.

> QUALITY AND LOCAL SERVICE
We offer you a quality service, with a driver rating of 4.9/5. With Marcel there are no hidden fees, the price validated at the time of booking is the one that will be billed to you. 99.5% of races booked in advance are honored.

> DRIVERS LISTENED AND RESPECTED
By choosing Marcel, you are choosing a platform that respects its partner private drivers, including dedicated human support and a driver commission among the lowest on the market (16.67% excluding tax).

> 100% OF CARBON EMISSIONS OFFSET
By traveling with Marcel, you are choosing to act, alongside us, towards more environmentally friendly mobility.
1 in 2 VTC drivers drive a 100% electric or hybrid vehicle.

> “I LOVE MARCEL”, THE 1st LOYALTY PROGRAM WITH POSITIVE IMPACT
Each kilometer traveled on your personal and professional journeys counts towards reaching one of the 4 different statuses of the J’aime Marcel program:
- Discounts offered every 100 km
- Exclusive offers from responsible partners

> YOUR AIRPORT TRIPS IN COMPLETE PEACE
Discover our packages to get to or from Paris airports.
Anticipate your airport journey and travel with peace of mind.
Advance or delay of your flight, your driver adapts. Enter your flight number when booking: Marcel will adjust the arrival time of your driver, free of charge.

> THEY RECOMMEND MARCEL:
Guillaume: “Welcoming, competent, punctual drivers who always listen to the customer. »
Adrien: “Professional driver, on time, polite, courteous. It is with this type of driver that we take pleasure in making a journey, making us forget the little anxiety that we may have the day of taking the plane. THANKS ! »
Isaac: “For me it is the best service on the market with a much higher standard and quality of service. It cannot be compared to shared shopping. I also noticed that the drivers are quite proud to work with Marcel. I never had any bad surprises. »
Noémie “Caring for a client in a wheelchair. A very helpful and friendly driver with great comfort in the car and hydroalcoholic gel available on all doors. »
Updated on
Mar 8, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and Financial info
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.3
2.09K reviews
A Google user
February 3, 2019
Very unprofessional they cost us our trip. My friend and i were going to rouen by bus so we were running a bit late. We ordered a cab with Marcel and they said the estimated time for the driver to arrive was 6 mins. Couldn't find the car so we called the driver several times but he wouldn't answer so we went to search for it. 5 minutes later the ride gets canceled and we had already wasted 20 mins. Anyway we missed the bus and got back home. wouldn't recommend it.
21 people found this review helpful
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Marcel Chauffeur
February 5, 2019
Bonjour. Nous regrettons cet incident et nous nous en excusons. Pouvez-vous nous contacter à contact@marcel.cab afin que nous puissions vous aider ? Merci.
A Google user
September 12, 2019
I can't book a ride, it seems that 'the app is having trouble to connect to Google Play services' and it keeps logging off, so frustrating, i tried to reinstall several times.
10 people found this review helpful
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Marcel Chauffeur
September 12, 2019
Hello. We're sorry for this problem. Can you describe us this dysfunction at appmobile@marcel.cab so that we can help you? Thanks.
A Google user
November 20, 2018
Terrible service. The cancellation of a trip costs more than the trip itself! Even if the waiting time increases while you wait.
12 people found this review helpful
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What's new

Nous avons apporté des correctifs et améliorations afin d'optimiser votre expérience sur notre application.

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