Andrew N
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You're supposed to be able to use this app to check and report network (mobile) problems. But.... the app won't work if you don't have a working network connection. Useless. Update in response to Rogers: I CANNOT open the app, without a working connection, so how can I possibly do anything within the app. Your response CLEARLY shows that you don't understand the use case.
10 people found this review helpful
Rogers Communications Inc.
December 17, 2024
Hi Andrew, thanks for sharing your comments with us. When using NetworkAid, if you don't have network connectivity, press ''OK'' to switch to offline mode. Then, you'll be able to submit a report about an issue that will be stored in the app and sent to Rogers when you're back online. Let us know if you have questions! ^mg
Jenha Martin
This app is terrible. You can't even login. How did this even pass UAT, much less go into production?! Do better Rogers. I enter my credentials, it spins and looks like it's going to do something, but the screen just flashes and repeats the process over and over again. So, now we are paying for an "upgraded" service that doesn't even function? Bring back the previous app until you work out the bugs and this one is usable.
57 people found this review helpful
Rogers Communications Inc.
November 8, 2024
So sorry to hear about the login issues you are facing. Can you please try disabling/re-enabling the app followed by a reboot to see if that helps? Let us know if you see any improvement. Thank you! ^yc
Marnie Robbins
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The app does not work, it won't let me even sign it. I have tried restarting my phone, disabling and re-enabling the app, as well as removing the apps cache. All I get is a frozen screen with a photo of a woman holding her phone. It is very inconvenient and frustrating. I just signed up with Rogers, and this is a bad start with them. A high-end company like Rogers should have a working app at the least.
24 people found this review helpful
Rogers Communications Inc.
November 29, 2024
Hi Marnie, we definitely want to help turn this experience around. Can you kindly post about this issue in our Rogers Community Forums so we can assist? Thanks very much! ^yc