4.4
52K reviews
1M+
Downloads
Content rating
Everyone
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About this app

With our simple, user-friendly MyFrontier app, it’s easy to manage your Frontier account on the go! The MyFrontier app lets you view/pay bills, see past billing statements and payments, and make changes to your account and notification settings. More self-service options allow you to modify service appointments, troubleshoot issues, and get real-time updates by connecting directly to your technician with two-way messaging. The MyFrontier app also gives quick access to support topics in our Help Center and contact features like call-back assist at your fingertips.

The app is a must-have for customers of:

- Frontier High-Speed Internet (Fiber Broadband, DSL, or Satellite)
- Frontier TV Services
- Frontier Voice Services

Do more with your account from your smartphone or tablet with these easy-to-use tools and features!

Account Settings:
- Easily reset your password
- Control your notifications preferences
- Add contact information

Billing and Payments:
- Make a one-time payment
- Sign-up for paperless billing
- View billing and payment history
- Enroll in Auto Pay
- Access your current bill
- View your payment history

Troubleshooting:
- Reboot your Gateway or TV Set-top box
- View trouble ticket or order status

We are continuing to enhance the MyFrontier app to make it your primary Frontier self-service tool.
Updated on
Apr 2, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
49.9K reviews
David E
April 22, 2024
This app is barely usable as is when forced to contact support or quickly reboot your router. However now it's completely inaccessible for a week because it's been disabled server-side! Are you kidding me?? Don't turn it off remotely when you're claiming you're "in the process of updating the app". That's NOT how you do things!
29 people found this review helpful
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Cathy Mitchell
March 8, 2024
The app used to have a dashboard at the top of the screen that enables you to check on repair tickets. It is no longer there. When I click support in the app it gives information that you should hit the support icon and select your trouble ticket under open support tickets. That option is not there on the screen. You have to go online and enter your information and enter your ticket number, zip code, last name or enter your account number. Only info is that it's in progress.
46 people found this review helpful
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Frontier Communications
March 11, 2024
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please send us your account number and a description of the issues you are facing at appsupport@ftr.com. Thank you.
Joe Ernst
December 14, 2023
The app has asked me every single time I log in to add a phone number despite giving it every time. This time when I went to log in it wouldn't let me use the fingerprint sensor. Just an awful app all around. UPDATE: This is hilarious, since the comment said "this will be treated with the utmost priority" and I still haven't heard anything. I then fixed a billing issue yesterday that you guys got wrong, then I get an email saying "set up your frontier ID!" When I already have an account 😂
71 people found this review helpful
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Frontier Communications
December 7, 2023
Hi, we apologize for this. Please send us your concern at appsupport@ftr.com along with the screenshot of the error you receive and your account number. This will be handled with utmost priority.

What's new

• Eligible customers can now upgrade their internet speed plans in the app.
• Enhancements to our billing experience.
• Bug fixes and performance improvements.