Katy Rogers
Overall the app is functional. I really wish you were able to do more with bill pay in the app. I rarely use an actual computer and I don't like having to go to the full website to manage my bill pay items. I also wish you could see a photo of the checks you deposited like I could with my previous bank. I was having some sign-on issues but that appears to be resolved consistently now.
2 people found this review helpful
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This app is okay for a smaller regional bank, but it has some huge flaws that seem like they could be easily fixed. Logging in isn't easy, it doesn't play well with my password manager app, & every few weeks my fingerprint stops working & I have to log in manually, go into the settings, disable then re-enable fingerprint login. Then I have to "enroll in online banking" all over again by entering my phone number and going through several prompts. It's extremely annoying and inconvenient.
12 people found this review helpful
Marc Quagon Digby
Very versatile and efficient, except for the security mechanism. It has denied me access to my account in order to "prompt" me to change my password. This has happened several times, without any prior notification (I entered the "old" but correct password too many times, which locked the account). Each time, I had to call CS to talk to a teleteller, who had to unlock the account and email me a link to reset my password. After the third or fourth time, I got the impression it was routine.
20 people found this review helpful