General Nickles
Positively useless. Nothing works. It struggles to even allow you to log in half the time. Nothing even loads properly. What few features it does have simply don't work. The absolute WORST account management app I have ever used. Straight Talk needs to fire there entire IT department and hire a new team that actually has the slightest clue what they're doing.
7 people found this review helpful
Straight Talk
April 15, 2024
Hi, General Nickles. We are very sorry for this experience. We would need to speak with you to better understand the problem you encountered. You can contact us at https://www.straighttalk.com/support/contact. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Mark
Leslie
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Works ok. I think my biggest complaint is that the app changes too often and removes certain functions. for example, there was a super helpful function "add airtime for a friend" I used it every month and it saved so much time. Now I can't find it anywhere!
1 person found this review helpful
Straight Talk
April 17, 2024
Hi, Leslie. We are very sorry for this experience. We would need to speak with you to better understand the problem you encountered. You can contact us at https://www.straighttalk.com/support/contact. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Aira
Cosmic Jester
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Constant app crashes and errors. Had to reinstall a few times. Honestly, I should ask for a years worth of free service for the last time this happened; my service suddenly turned off and I was thinking that I could just pay my bill. Well, apparently not, since I can't even login on the app with the number I just used last night. Edit: While I recognize that most people have support issues, my problem comes in at that the whole system seems to be buggier than an ant farm, which needs fixing.
50 people found this review helpful
Straight Talk
March 31, 2024
Hi, Cosmic Jester. Our sincere apologies that you have encountered with our app. Let us help you out. To further assist you, please copy this link https://www.straighttalk.com/support/contact and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the keyword HELP to 611611. ^Mark