My Virgin Media
3.7star
32.7K reviews
1M+
Downloads
Everyone
info
About this app
If youβre a Virgin Media customer, download the My Virgin Media app to make managing your broadband, TV, and home phone accounts smoother and easier. In a few simple taps control your account from the palm of your hand, wherever and whenever you like.
Youβll be able to:
- Check your broadband, TV and home phone package details
- See your latest bill amount, plus view previous bills and download them as PDFs
- Manage your Direct Debit details and make a payment
- Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
- Check order or appointment details easily
- Find your account number and area reference quickly
- Explore exclusive offers and rewards with Priority from O2
Need a helping hand?
Broadband, TV and home phone customers can also tap to see relevant topics and conversations on the Virgin Media Community.
Youβll be able to:
- Check your broadband, TV and home phone package details
- See your latest bill amount, plus view previous bills and download them as PDFs
- Manage your Direct Debit details and make a payment
- Check for faults affecting services in your area, and run tests on the Virgin Media kit in your home
- Check order or appointment details easily
- Find your account number and area reference quickly
- Explore exclusive offers and rewards with Priority from O2
Need a helping hand?
Broadband, TV and home phone customers can also tap to see relevant topics and conversations on the Virgin Media Community.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
3.8
32.1K reviews
Lori Batchelor
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March 28, 2024
Can't access at all won't let me log on as doesn't recognise my email address , the same one they have just used to send documents to . What a joke . Increase in package by 25 % for a lower service . Can't use on demand or playback . Can't access the app... Can't speak to a human veing ... endless loop of text messages telling me to use WhatsApp or log in to the app . Totally disgusted so voting with my feet and leaving
Virgin Media
March 28, 2024
Hello Lori, weβre sorry youβre experiencing problems. So that we can help you, please can you raise an issue with us on https://virg.in/contactVM.
arnoldas budrevicius
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April 20, 2024
Second time got a issues with broadband and on the phone virgin confirmed it's a problems with them system and promising discounts but you never gonna get any discount, when you call them speak about it they just saying they can't see anything on the system like that thing was happened etc... shame!!!! I don't care who are you I just sharing my experience with other people π
1 person found this review helpful
Virgin Media
April 19, 2024
Hello Arnoldas, weβre sorry youβre experiencing problems. This is a review page for the MyVM app, it isn't a customer service channel. So that we can help you, please can you raise an issue with us on https://virg.in/contactVM
C W
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April 6, 2024
Horrible interface, completely useless instructions and not worth the time or effort trying to find information. Every useful avenue is a duff link or button and their technical knowledge does not go beyond turn it on and off again.
Virgin Media
April 8, 2024
Hello there, we're sorry to hear youβre experiencing issues with the App. We'd like to look into this further for you so please update your review with as much detail as possible about the issues you are having. In the meantime these help pages may also provide some support: https://virg.in/conhelp
What's new
Improved Performance:
- Enhanced error handling for a smoother user experience.
New Feature:
- View estimated bills after kit installation for better budgeting.
Enhanced User Experience:
- Streamlined notification opt-in flow.
- Bug fixes and other quality-of-life improvements.
- Enhanced error handling for a smoother user experience.
New Feature:
- View estimated bills after kit installation for better budgeting.
Enhanced User Experience:
- Streamlined notification opt-in flow.
- Bug fixes and other quality-of-life improvements.
App support
phone
Phone number
+448456000070