Virgin Media Connect
2.9star
18.7K reviews
1M+
Downloads
Everyone
info
About this app
**We're currently experiencing some issues with the "pause/unpause" feature on the Hub 5x. You may experience some issues when using this feature with this particular type of Hub. We're working hard in the background to fix this ASAP. Apologies for any inconvenience
The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.
Take control of your WiFi:
• Run a super-intelligent WiFi home scan to test speeds all around the home
• View, manage and even order WiFi Pods*
• Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime
• Reboot your Hub remotely
• Share your WiFi with guests via a QR code
• Create a separate guest WiFi network for visitors
• Manage the Hub’s settings, such as network name and password
Get help, fast:
• Find useful FAQs
• Check out installation guides
• Join our community forum
Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app
What you need:
A device running Android 8 or above
*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.
Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.
The Virgin Media Connect app is the control unit for your WiFi. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa.
Take control of your WiFi:
• Run a super-intelligent WiFi home scan to test speeds all around the home
• View, manage and even order WiFi Pods*
• Pause WiFi to individual devices, perfect for when it’s the kid’s bedtime
• Reboot your Hub remotely
• Share your WiFi with guests via a QR code
• Create a separate guest WiFi network for visitors
• Manage the Hub’s settings, such as network name and password
Get help, fast:
• Find useful FAQs
• Check out installation guides
• Join our community forum
Find out more about the Connect App here: https://www.virginmedia.com/broadband/connect-app
What you need:
A device running Android 8 or above
*Monthly charges may apply when ordering a mesh WiFi Pod. Visit www.virginmedia.com/wifi-max to find out more.
Some accessibility features might not be ready just yet, but we’re working to make all our services, including the Virgin Media Connect app, accessible for people with impairments or who use assistive technology.
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Ratings and reviews
2.8
17.9K reviews
Barry Underdown
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April 8, 2024
Doesn't work, oops waited 10 mins and it still doesn't work. Have to phone helpesk who are slow and unhelpful. I start the scan and it states it could take up to 60 seconds but after 10 secs it shows it can't be run try again in 10 mins. The learn mode indicates it may have trouble connecting to your cloud platforms. It has worked in the pass.
5 people found this review helpful
Virgin Media
April 8, 2024
Hello Barry, we're sorry to hear you’re experiencing issues with the App. We'd like to look into this further for you so please update your review with as much detail as possible so we can provide some help and support for you.
Yaki Kadafi
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April 6, 2024
Message pops up asking if I enjoy the app. If I click it could be better, it will keep popping up every time I close and reopen or when I minimise and maximise the app window. The app doesn't accept negative feedback. Fix this intentional glitch. Also there's no option to delete previously connected devices nor any options to manage the router more effectively. The app prompts for feedback repeatedly when I respond with negative feedback. It stops asking when I provide positive feedback.
10 people found this review helpful
Virgin Media
April 8, 2024
Hello Yaki, we’re sorry you’re experiencing problems with our app. If you need any support, you can find advice and some helpful articles and tips in the Help FAQ section on the app. We hope this helps to resolve your problem, if not Message Us from the FAQ section by tapping on the top righthand icon and we will respond asap.
DJ Dane
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April 3, 2024
3/4/24- in reply to Virgin response.... I copied the link to look at the support and I got a "oops something went wrong error 404" WHAT A JOKE. Used to work but now it can't even find my hub or pod. I've done all the resetting possible and just get the same error. Constant issues with WiFi speed aswell. VM have really gone bad. Time to look for another provider after 18 years!
Virgin Media
April 3, 2024
Hello there, we’re sorry you’re having problems with our app. We've generated support pages highlighting issues that can prevent the App connecting to the Hub and what to do to fix them on your device. These can be found by copying and pasting this link into your browser – https://virg.in/conhelp.
What's new
This update offers a new view of our planetarium, bug fixes and improvements to loading speed. We’ve also resolved an issue some customers were having with Homescan, where they weren’t offered a solution to their coverage issue.
Give it a go!
Give it a go!
