4.0
97.1K reviews
10M+
Downloads
Content rating
Everyone
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About this app

As of September 15th, 2022, support for My Passport Wireless will be limited to critical security updates. To learn more, see the description of "Limited Updates" on our Product Support Lifecycle page.

Support for your My Cloud device has changed, and some devices are no longer supported with this app. We’ve developed a new OS to keep up with evolving security standards. Compatible devices must be Upgraded to My Cloud OS 5 by January 15, 2022. Incompatible devices will lose support on April 15, 2022, and need to use local access to manage your content. For more details, please visit https://www.westerndigital.com/mycloudupdates.

Functionalities with the My Passport Wireless products remain unchanged. You can continue to wirelessly access, organize and stream content from your phone or tablet using the My Passport Wireless app.

Note: The My Passport Wireless app requires a My Passport Wireless device to work (sold separately).


My Cloud Home users please download the My Cloud Home app.


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Updated on
Oct 18, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
App activity and App info and performance
Data isn’t encrypted
You can request that data be deleted

Ratings and reviews

4.0
87.8K reviews
A Google user
May 19, 2019
Works great for me, unlike the most unreliable Lorex Cloud app. Stay away from Lorex. Their app is extremely unreliable. If you are traveling away from the system, and you can't connect, too bad, you're out of luck, because you need to be with the system to have tech help you troubleshoot the problem. If I was with the system, I wouldn't need to use their app. The MY CLOUD app ALWAYS CONNECTS AND WORKS GREAT.
11 people found this review helpful
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William Howland
August 26, 2020
I used to use a prior version of this app and never had any problems really. Changed phones I think and after installing it never worked again. Looks like a TON of people have had the same problem and also looks like it isn't being corrected. Just here to weigh in, I can log on to my cloud with no trouble at all with my computer. As long as that works I will use that route. I do not understand coding at all so, no idea how you take a working app and break it so bad and then not even be able to roll back at least to the one that did work until you figure out the problem? Unfortunately this happens more and more with technology (I have Arlo camera's so....ya) companies feel this is acceptable. I'm giving the review one star just in the hopes that someone will actually take the time to look at it. Developer can't help me or, they would fix the app so they don't need to help only the folks that ask, right?
4 people found this review helpful
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Western Digital Technologies, Inc.
August 26, 2020
Hi William Howland, we are sorry for the troubles you've had with the app. Thank you for reporting the issue, we are aware and working to resolve the issue as quickly as possible. We apologize for any inconvenience this interruption may have caused. For more information contact us: Phone: https://goo.gl/x2yPSB Email: https://sforce.co/1p7Tccv
A Google user
June 15, 2019
Ok. Review update. App now working again but I had to create a new folder on my MyCloud device, point backups to the new folder (which didn't work initially), uninstall/reinstall app. Now all is working. This app and system is very, very unreliable. WD needs to make this system more robust. I cannot be fully confident when I have to completely setup devices every couple of months. The system is great....when it works...which seems to be less frequent over time.
3 people found this review helpful
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Western Digital Technologies, Inc.
December 10, 2018
Hi Matthew Clements, Please give us a call and elaborate the issue so that we can work together and help in resolving the issue. Please visit the link to know more: https://goo.gl/otFN3p You can contact us and reference the support case number provided below. Support Case Number:121018-13456216 Please contact us at 1(800) 275-4932

What's new

Minor bug fixes