Nasrussalam Zakaria
- Flag inappropriate
- Show review history
1. The Feedback menu does not work. It fails to send the message. 2. There is always a redundant backet coming at the end of shortcuts. It is an annoying bug. I have to delete it every time to send the reply.
1 person found this review helpful
A Google user
- Flag inappropriate
- Show review history
It is completely ridiculous that after so long this app still does not include a way to change your status automatically based on your business hours. Not only that, but there seems to be no way to close this app other than signing out and then re-enter your subdomain and credentials to log back in. These are basic features for a chat app and I can't be the only one who will not use it because of that.
34 people found this review helpful
Zendesk Inc
December 3, 2018
Hi - sorry to hear your frustration with the app. Status and availability setting is something we're looking to improve across the Chat product in 2019.
If you'd like to chat to me (Product Manager) about feature improvements you can email me here mobile.support@zendesk.com - I'd love to hear more.
Ryan Heath
Macros don't work (they populate with the literal variable names e.g. {{agent_name}}, you get randomly invisibly logged out in the background with no indication, despite still receiving notifications and having persistent toast saying you're logged in, and notifications for messages only work if you also have notifications for every single user arrival. Considering the importance of this app's use, I can firmly say this has been one of my most frustrating and disappointing user experiences.
32 people found this review helpful
Zendesk Inc
April 15, 2021
Hi there, we're very sorry to hear you are having issues. We're taking your feedback on board and will look to make improvements to the app.