CRM Außendienst Business

midcom Business App enables mobile access to your company data via cockpit for customer, employee, project, order data and enables the mobile recording of working times, project times, travel times, travel costs, checklists, orders, customer data, appointments, work reports, visit reports, scheduled Consultations in sales, service and maintenance.

The data is transferred in real time to the midcom Cloud Business Suite (CRM, ERP, service module).

Field service data collected on mobile devices, which was previously recorded on paper on timesheets or work reports, is now available to headquarters in real time for further processing.

For example, using a smartphone with Internet technology, the working and travel times or travel costs incurred by your field staff can be easily and cost-effectively passed on to headquarters or you can access your order data or customer data with contact history and their sales data directly in real time.

The midcom cache technology actively supports offline use (network provider failure).

The midcom business app use cases:
- Advice/Consulting
- Customer service / service / maintenance
- Craftsman / caretaker
- Quality management (QS)

All access to your company data is managed by an authorization role concept.

The essential functions in the midcom business app:

MOBILE ACCESS TO CUSTOMER DATA
Customer data can be accessed mobile and online
Customer data can be edited
Access to central customer contact history
Customer questionnaires*
Sending emails including entries in the central contact history*
SMS sending including entry in central contact history*
Note incoming and outgoing calls as contacts*
google maps, route from location and map navigation*
Download and print PDF orders, invoices*
Document customer contact*

MOBILE ORDER DATA
Order list
Order data in detail
Reschedule orders yourself
Recording material consumption from vehicles
Create new order for customer*
google maps, route from location, map navigation*
List of colleagues’ assignment locations*
Save photos directly to the order*

MOBILE CAD VIEW
Viewing CAD plans (optional)
Overview
drawing levels
Zoom, move,
Detail view

MOBILE SPARE PARTS ORDER
Item catalog function with online ordering*
Creation of delivery notes
Customer signature
Optional printer control via Bluetooth

MOBILE QUALITY MANAGEMENT
Various Checklist templates
Create checklists for the order
Upload photos to the order*

MOBILE TRAVEL EXPENSES
Travel time recording
Lists of travel expense reports
Travel expenses document entry
Travel km recording

APPOINTMENT MANAGEMENT
Mobile appointment management
View employee appointments
Employee list with direct contact*
Employee overview with activities

MOBILE TIME COLLECTION
Customer project-related time recording
Real-time bookings with direct data transfer
Record events via transaction types (stamp types)
Time data collection
Material consumption recording

* additionally available on Android 2.x and 3.x!

The midcom Business App creates transparency and flexibility - it significantly reduces your administrative effort and accelerates and optimizes the workflow in the company!

The mobile midcom modules are an innovative technology for everyday life in companies that employ many employees outside the company premises.

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ATTENTION: Any amount paid in the market is a provision fee!

This app is free for a company's test user for 30 days, after which each module in the app can be used for a fee per user with a subscription.

ATTENTION: Registration is required for test use!