TIM Modem

Contains ads
4.0
40.6K reviews
10M+
Downloads
Content rating
Everyone
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About this app

Manage your TIM Modem, from home and remotely, check your fixed line and open reports to TIM technical assistance.

To access the TIM Modem app, use your MyTIM credentials. Furthermore, with the fingerprint you can make access with username and password more secure.

Here's what you can do with the TIM Modem app.

In the "Modem" tab (with full functionality after login)
1. View, manage, update and restart your TIM modem
2. Check the status of your Internet line; perform the line speed test, the internet services reachability test and the new navigation test
3. Check and change the Wi-Fi configuration of the modem, turn on, turn off and optimize the Wi-Fi networks, manage and share the Guest Wi-Fi network, check the traffic and Wi-Fi quality of connected devices, check coverage and Wi-Fi speed, backup/restore Wi-Fi (useful if you replace the TIM modem), view and share the Wi-Fi QR Code of your network
4. View the connected TIM Wi-Fi repeaters and check the signal level towards the modem to position them in a suitable place
5. WiFi Plus service: check the functioning of your WiFi network and receive notifications with suggestions and optimizations performed automatically
6. Control and administer the devices connected to the modem. When you are connected to the modem in Wi-Fi, the Wake on LAN command allows you to activate the devices connected in Ethernet that support it. Draw the plan of your home and view the devices by room after assigning each one the correct location
7. Check the status of the USB sharing services on your TIM modem (only when connected via Wi-Fi) and browse the contents of the connected USB disks (if supported by the modem)
8. Check the status of the voice service (on FTTCab/FTTH fiber lines)
9. Perform the periodic check-up of your home network

In the "Assistance" tab
1. Diagnose the home line (FTTCab/FTTH Fibre, ADSL or telephone), report a problem to the technicians or solve the most common problems online on the Internet, Mail and Telephone
2. Diagnose active TV services (TIMvision), solve online or report a problem to the technicians
3. Be notified of any disservices on the TIM fixed network in your area, and request the sending of SMS to resolve the fault
4. Manage your Reports and monitor their processing status
5. Ask Angie: TIM's digital assistant helps you solve technical problems on your line

In the "Other" tab
1. Check out technical help guides and videos
2. Quickly access other TIM services (MyTIM app, TIM Personal app, EZVIZ app for TIM Cam, Community We TIM, TIM Party, TIM Mail)
3. Search for TIM stores
4. Simplify the Wi-Fi configuration of your device by scanning the QR Code of the TIM modem

To use the app, you need a TIM landline and an Android smartphone/tablet, with any mobile operator (TIM or other operators). Privacy Policy and License Terms can be accessed in the Settings menu.

To help us improve the application, write to: help.187@telecomitalia.it
Updated on
Feb 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity, App info and performance, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.0
38.3K reviews
Varga Velar
February 19, 2024
Resettled password 5 times, still not working. App looks like is presented to not let you log in.
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Ray Toms
January 19, 2021
Don't waste your time After ticking that I was an English speaker everything on the app was still in Italian, couldn't understand a thing. Then to compound things it has holes in the system which allows hackers to get into your account and steal all your data, don't waste your time reporting it to TIM either they couldn't have been less interested.
21 people found this review helpful
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TelecomItalia
January 19, 2021
Hi Ray, why should you waste time with this app? Instead, give us some suggestions to improve! Best regards
Antonella Boles
September 27, 2020
It's just Tim mediocre service. The app would be ok but most of the times the modem is seen as generic device and I am not able to manage it, hence the app becomes useless
19 people found this review helpful
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What's new

Disponibili accesso remoto e comandi sul modem FWA HH132
Test velocità linea accessibile sui modem FWA MF286D, MF296D, MF297D, HH132
Risolto crash della pagina Modem/Linea su tablet
Migliorie e risoluzione di alcuni problemi segnalati