Ron Jenkins
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Unusable. Samsung Galaxy S21+ & Android version 14 - Since the app updated itself recently, all I get is the dreaded "Member Tools Services are unavailable. Try again later" error. Clear cache, clear data, uninstall, reinstall, still won't open. Use a browser on this same device, and I can log in through the web just fine, app will not work at all. - - So of course the minute I finally give up and post a review, it starts working again. Useless error is useless.
1 person found this review helpful
The Church of Jesus Christ of Latter-day Saints
April 26, 2024
Check out the FAQs on Member Tools for a quick fix to your password issue, under the “Login and Update” section: www.churchofjesuschrist.org/tools/help/member-tools-frequently-asked-questions
Talsan Schulzke
I keep getting an error message after logging in and selecting the sync settings, which apparently aren't optional. Tried virtually every combination of sync settings and it keeps saying the services are unavailable after I click "sync," and then it crashes. Tried uninstalling the whole app and re-installing, but same result.
5 people found this review helpful
The Church of Jesus Christ of Latter-day Saints
April 15, 2024
Good news! Syncing is back up and running smoothly. If you bump into any more hiccups, simply hit “Help” then “Send Feedback” in the app to let us know. Or drop us an email at membertools@churchofjesuschrist.org. We’re here to help!
Austin Gridley Pickleball
Someone else's review but I have the same problem: This app is so frustrating!! I can't remember the last time I was able to use it. Everytime I try to get into the app it has me login and then it will say updating, and go directly to a message that says "Member Tools Services are unavailable, Please try again later." Not sure when "later" will be, it has literally been months since I have been able to use the app.
4 people found this review helpful
The Church of Jesus Christ of Latter-day Saints
April 15, 2024
Thanks for reaching out! Just tap “Help” then “Send Feedback” in the app to share your issue so we can fix it. Can’t use the app? Email us at membertools@churchofjesuschrist.org