Generali Service

If you have problems with the app on your device, do not hesitate to contact us via app@generali.de.

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With Generali's free service app, you have a direct line to our customer and claims service centers. Whether you want to report a car, liability, household goods, glass, accident or damage to your home - with the app that's easy and fast.

And if you urgently need help and want to call up your protection services, our hotlines are available around the clock for you ...

Even if you have insured your trade with us, you can report damage to us quickly and easily via the app.

The Generali service app offers you the following functions:

Your claim:
• reach us by phone or via a practical online form
• Send photos of the damage via online form directly to Generali. You can take the photo while you fill out the form. Or you import it from your image gallery or from your app profile

SERVICE CONTACT
• Customer Service Center of Generali for e.g. Call contract information
• Send an e-mail to the Generali
• create your own contacts (eg your advisor, your contact person)

Breakdown and emergency assistance:
• Call the car insurance letter hotline
• Call a breakdown assistant at the touch of a finger with the Digital Roadside Assistance
• Call the hotline of the house and housing protection letter
• Call the emergency

My data
• save personal data (name, address, car plate)
• Save insurance policy numbers
• Take and store photos (eg of your insured items, important documents, receipts or damages)
• If the profile is completed, your data will automatically be transferred to the claim form

Remember parking
• determine and remember the current location with GPS
• Enter guidance (places near eg cinema, train station)
• save note (eg parking deck, time limit)
• Take and save a photo of your vehicle's parking place
• Locate the parking place of the vehicle

about us
• current commercials
• Product videos
• Ratings & Awards
• Links to online presences of the Generali

Tips
• helpful tips and useful information for the case of damage

Please read the terms of use and privacy information after installation. These can be found in the app under "Imprint & Privacy". They are the binding basis of using this app.